novavault Order & Shipping Policy

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Welcome to novavault. We are committed to getting your grocery and kitchen essentials to you safely and on time. The shipping guidelines below are written to give you a clear, honest picture of what happens between checkout and delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are reviewed, packed, and released for shipment within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically handled the same day. Orders placed after 2:00 PM EST, or on a weekend, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using cold-chain insulation and leave our facility Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster arrival.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order has left our facility. Slight delays can occur during peak holiday periods or due to severe weather conditions.

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International Shipping

novavault currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may be subject to import duties, value-added taxes (VAT), or customs handling charges once they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If you have not received a tracking number or do not see tracking updates within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we begin processing orders shortly after they are placed, please act quickly if something needs to change.

• To update your shipping address or modify your order, contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, the shipping address can no longer be altered.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we send out:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, notify us within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: novavault
• Customer Support Email: [email protected]
• Customer Support Phone: 19045378456
• Physical Business Address: 240 LAKESHORE DR, BLUE EYE, MO 65611, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST